Shipping policy
Orders placed on kateleigh.co are processed Monday-Friday 9am to 3pm EST (excluding major holidays) and are shipped within 4-5 business days from when the order is placed, pending payment authorization and verification.
Kate Leigh are ships to all 50 states offering both a Standard and Express service.
Update: Due to supply chain issues shipping times may take longer than usual. We appreciate your patience.
Kate Leigh now offers Guide shipping insurance.
When you purchase Guide at checkout, you can file a claim for lost, stolen or damaged packages.
How do I file a claim for my lost, stolen or damaged order?
If you added Guide Shipping Protection to your order and now are experiencing issues, please go to http://www.guidepro.io to file a claim. Once submitted a Guide representative will begin processing your claim and follow up with you via email.
Note: Make sure to have the Order ID we sent you or the Guide Order ID ready to use with the claim form.
By purchasing shipping insurance with Guide, you can complete a claim right away.
Lost Package
An item is considered lost if it is never reported as delivered. You may file a claim if it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered".
Claims are considered "lost" after 7 days without a tracking status update and must be filed no later than 30 days from the last update.
Damaged Package
If your package arrives damaged, unusable, or otherwise in an unacceptable condition, for example, the box is wet, torn, etc. you may file a claim immediately. Please remember to include pictures of the item(s) and packaging. Damaged claims must be filed within 7 days from the date it was marked delivered.
Stolen Package
Guide considers packages marked "delivered" (and not received) as stolen. We ask that you wait 5 days from the day the package was marked delivered; it is common for packages to be scanned as delivered and not show up for a few days. Stolen claims must be filed within 7 days from the date it was marked delivered.
If you choose to not purchase Guide insurance, Kate Leigh is not responsible for lost, stolen, or damaged packages.
Returns & Exchanges
We accept returns & exchanges within 14 days of the date the order was shipped.
Shipping fees from the original order are not refundable.
Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package.
Kate Leigh reserves the right to refuse returns that show signs of wear or do not meet the above criteria.
Items marked final sale cannot be returned.
Please visit this link to initiate a Return or Exchange: